Privacy policy
Last updated: 22.07.2025
This Privacy Policy describes how anadorenatural.com (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from anadorenatural.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a website visitor or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
By submitting an order, the Customer unequivocally declares his consent to his personal data being used and stored by the Merchant in its database, in accordance with the requirements of the Personal Data Protection Act and for an indefinite period of time. The Client agrees and authorizes the Merchant to provide his personal data to other companies with which he is in partnership, but only if the latter have undertaken to store and process them in accordance with the law. Such companies are: marketing service providers, couriers providing payment/banking services, telemarketing or other services provided by companies with which the Merchant can develop joint programs for offering on the market the goods and services offered by him or his partners, insurance companies, lawyers. The Client's personal data may be provided to the prosecutor's office, the police, judicial institutions or other state authorities, on the basis and within the framework of legal provisions and following an explicit request from them.
1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
In order to provide the Services, we collect and have collected in the past 12 months personal information about you from various sources, as set forth below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users.
3. What personal information do we collect
The types of personal information depend on how you interact with the Site and Services. "Personal Information" is information that identifies, relates to, describes, or can be linked to you. Below are the categories and types of personal information that we collect.
4. Information We Collect
4.1. Information that you submit directly through the Services may include: basic contact information (name, address, phone, email); order information (billing and shipping address, payment confirmation); account information (username, password, security questions); shopping information (items viewed, cart, wish list); customer support information (the content of your communication with us).
4.2. Information via Cookies. We automatically collect certain information about your use of the Services ("Usage Data") through cookies, pixels and similar technologies. The data may include information about your device, browser, network connection, IP address, etc.
4.3. Information from Third Parties. We may receive data from vendors and partners (e.g. hosting platforms such as Shopify; payment processors; advertising and analytics partners). Any such information is processed in accordance with this Policy.
4.4. How we use your personal information. Providing products and services (payment processing, order fulfillment, notifications, account creation and maintenance, shipping, returns and feedback); Marketing and advertising (email/SMS/mail, content and ad personalization); Security and fraud prevention; Communication and support.
4.5. Cookies. We use cookies to operate and improve the site and services, for analytics and personalization. More about Shopify cookies: https://www.shopify.com/legal/cookies. You can set your browser to remove/block cookies; this may impair the user experience and functionality.
4.6. How we disclose personal information. We do not disclose personal data except with: explicit consent; legal requirement by competent authorities; contractual necessity to suppliers, partners and affiliated companies for purposes such as IT support, payments, logistics, analytics and marketing; legitimate interests (protection of rights, merger/transfer of business, compliance with the law). We do not use or disclose sensitive personal information to derive characteristics.
5. Categories of recipients
5.1. Suppliers and third parties (internet services, payments, fulfillment, support, analytics); business and marketing partners (including Shopify); our affiliates.
5.2. User-Generated Content. Publicly posted content is visible to others; we are not responsible for its use by third parties.
5.3. Third-party websites and links. When visiting external sites, their policies apply; we are not responsible for their privacy/security.
5.4. Children's Data. The Services are not directed to children and we do not knowingly collect data from children. As of the date of this Policy, we are not aware of any "sharing" or "selling" data to anyone under the age of 18.
5.5. Security and Retention. No measure is perfect; information in transit may not be fully protected. We retain data for as long as necessary for account, services, legal obligations, disputes and contracts.
6. Your rights and choices
Depending on your location, you may have: the right to access/know; erasure; rectification; portability; restriction of processing; withdrawal of consent; appeal; management of communication preferences (unsubscribe from promotional emails). You can exercise your rights through the site or by contacting us. We may request additional information to verify your identity. We will not discriminate against you for exercising these rights. We also use Shopify advertising services (e.g. Shopify Audiences) – for restrictions: https://privacy.shopify.com/en.
7. Complaints
For complaints about the processing of personal data, please contact us. If you are not satisfied, you may appeal our decision or file a complaint with your local data protection authority.
8. International Users
Personal data may be transferred, stored and processed outside your country (including the United States) by our employees, suppliers and partners. For transfers outside Europe, we use recognized mechanisms (Standard Contractual Clauses, etc.) or transfers to countries with adequate protection.
9. Contacts
For questions about privacy or to exercise your rights, please contact us at +359 885 036 233 or contacts@anadorenatural.com.
Trade name: Anador Natural EOOD, UIC 208155976
Telephone: +359 885 036 233
E-mail: contacts@anadorenatural.com
Headquarters and management address: Tryavna, 78 Patriarch Evtimiy St.
Correspondence address: Tryavna, 78 Patriarch Evtimiy St.