Terms of service

 

Last updated: 22.07.2025 

These general terms and conditions govern the terms under which the Merchant provides services to its users/clients through the online store anadorenatural.com and apply to all orders placed through the web store. The Merchant reserves the right to amend and supplement these General Terms and Conditions at any time. The version of the General Terms and Conditions in effect at the time of the order is applicable.

The online store is managed by ANADOR NATURAL " Ltd. Tryavna / which in Latin is written " ANADORE NATURAL " Ltd./, with headquarters and management address: Tryavna, Gabrovo region, ul. "Patriarh Evtimiy"  № 78, hereinafter referred to as the "Merchant".

 

By placing an order from the site anadorenatural.com, the user/client declares that he/she is familiar with with these General Terms and Conditions and accepts them as binding in his relations with the Merchant.

 

1.     Registration

1.1.  To use certain services, you may be required to create a personal account. Registration is free.

1.2.  If you decide to register, you will be able to track the status of your order. When creating a user profile, the user agrees that the Merchant will process his/her personal data in accordance with the rules of the Personal Data Protection Policy published on the Website.

1.3.   You are responsible for maintaining the confidentiality of your account login information, as well as for all actions performed by him/her or a third party using the username and password.

1.4.   Identification of the user/client for the purpose of reproducing his/her statement of acceptance of the General Terms and Conditions and the order placed is carried out through the log files stored on the ArtPunch.net server, storage of the user/client's IP address, as well as any other information.

 

2.     User Conduct

2.1.  You agree not to take any action that may cause damage to the website or create a nuisance for other users.

2.2.    AnaDoreNatural.com reserves the right to terminate access to users who violate these Terms.

 

3.     Create an order. Conclusion of a contract

3.1.   The products found on the website of AnaDoreNatural.com do not constitute a legally binding offer, but are rather a demonstrative online catalog describing  the product line of the merchant and only an invitation to order.

3.2.   The main characteristics of each product and its nature are located directly next to its image on the site. It is possible, due to the limited space and the consistent structure of the information, that the product descriptions may sometimes be incomplete. All images placed on the Site are intended solely to create a certain idea of the type of Product offered, and not to represent it accurately. It is possible that due to technical reasons, some of the images of the Goods on the Site may not correspond to the actual appearance of the relevant Goods. The Customer shall not be entitled to claim any liability from the Merchant for such discrepancies.

3.3.   Creating an order:

3.3.1.                On the website, select the quantity and size of the goods you are interested in and click the "Buy Now" button.

3.3.2. Then Choose your preferred payment method and delivery method.

3.3.3.               If you are a registered user, you can log in. If you are a new user, you can register on the Website or complete your order without registering. This option requires you to enter your personal information, your billing address (which must match the address on your credit/debit card) and the shipping address if you want your order to be delivered to a non-billing address. It is therefore necessary to confirm your agreement to the general terms and conditions, as well as that you agree to the processing of personal data, before completing the order.

3.4.   After clicking the "Buy Now" button, the user places a binding order for the items and agrees to purchase the goods in the shopping cart /cart?/. This action has a legally binding force. The customer receives an order confirmation from the Merchant by email and upon receipt of this confirmation, the contract is deemed to have been concluded. The Merchant stores the purchase contract (the content of your order, as well as these general terms and conditions) and will send it to you upon request. The Merchant remains the owner of the goods until the price is paid in full.

3.5.   The Merchant reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. In the event of a lack of stock of the requested goods, within the working week the Merchant notifies the user/client of its exhaustion by sending a message to the e-mail address specified by the Client or to the specified telephone number. In case a transfer has been made to the merchant's account, the customer will be able to choose between a refund, cancellation of the order or a replacement order.

3.6.   By submitting an order, the Customer unequivocally declares his consent for his personal data to be used and stored by the Merchant in its database, in accordance with the requirements of the Personal Data Protection Act and for an indefinite period of time. The Customer agrees and authorizes the Merchant to provide his personal data to other companies with which he is in partnership, but only if the latter have undertaken to store and process them in accordance with the law. Such companies are: marketing service providers, couriers providing payment/banking services, telemarketing or other services provided by companies with which the Merchant can develop joint programs for offering on the market the Goods and Services offered by him or his partners, insurance companies, lawyers. The Client's personal data may be provided to the prosecutor's office, the police, judicial institutions or other state bodies, on the basis and within the framework of legal provisions and as a result of an explicit request from them to do so.

3.7.   The contractual language is Bulgarian, and payments will be made in Bulgarian leva including VAT.

 

4.     Prices and delivery costs

4.1.   The prices indicated in the online store at the time of the order are applicable.

4.2.   The prices indicated include VAT and do not include packaging and transportation.

4.3.    Delivery costs and other potential separate fees incurred depending on the payment method (e.g. cash on delivery fees) are at the expense of the consumer.

4.4.   In the event that the goods are sent outside the territory of the Republic of Bulgaria, the consumer/client must pay all customs and etc. fees related to export.

4.5.   By placing the order, the customer undertakes to accept the package. If he does not do so, he will be obliged to reimburse the delivery costs.

 

5.    Payment

5.1.  The user can pay the price of the goods ordered from the online store AnaDoreNatural.com by Payment with a debit or credit card through the Shopyfi payment system (for each store)

5.2.  All payments are made in Bulgarian leva, regardless of the location of the the customer or the currency of the bank account from which the payment is made. Payment online or by bank transfer is made before receiving the delivery, and payment by cash on delivery – at the time of delivery of the goods by the courier.

 

6.     Withdrawal from the contract. Claim.

6.1.   The Customer has the right to withdraw from the contract within 14 days, counting from the date on which the goods are accepted personally by him or by a third party specified in the sales contract, other than the carrier, and does not owe compensation or penalties.

6.2.  When withdrawing from the contract, the Customer must fill out the withdrawal form presented below before the expiration of the period under Art. 50 of the ZPA and sends it to the specified correspondence address and / or e-mail.

6.3.   The Trader is obliged to immediately send the Customer confirmation of receipt of his refusal to the e-mail specified by the Customer.

6.4.   In the event of withdrawal from the contract by the Customer, he is obliged to return the goods without undue delay and no later than fourteen days from the date on which he received the goods. The deadline is deemed to have been met if the consumer sends or hands over the goods back to the trader before the expiry of the 14-day period.

6.5.   The returned goods must be in their original condition, undamaged and without damage or signs of use, in their original packaging. The customer bears the full cost of returning the goods to the trader.

6.6.   Please note that if the goods were sent with any gifts, as soon as the customer has exercised the right of withdrawal he must return the goods, together with the gifts and all accessories; Failure to do so will be considered unjust enrichment, for which the Merchant has the right to claim monetary compensation equal to the value of the gift.

6.7.   In the event of withdrawal from the contract by the Customer, the Merchant is obliged to refund the payments received from the Customer (excluding delivery costs and other additional costs resulting from the choice of payment method) no later than fourteen days from the date on which he is informed by the Customer of the withdrawal from the contract. The same payment method used by the Customer for the initial transaction is used for the refund, unless the Customer has explicitly specified an alternative refund method.

6.8.   In the event that the Customer does not request/receive the goods ordered by him from a courier or a courier office within the period specified by the courier and the contract is not cancelled within the stipulated period, the contract is considered terminated due to the fault of the Customer. In this case, the Customer owes a penalty in the amount of the costs incurred by the Merchant for courier services.

6.9.   In the event of non-compliance of the ordered goods with the contract, the Customer has the right to file a complaint at the correspondence address and/or e-mail specified in item 3, requesting the replacement of the goods with another or withdrawing from the contract.

6.10.                 The Customer cannot claim a refund of the amount paid or a reduction in the price of the goods when the Merchant agrees to replace the consumer goods with new.

 

7.     Intellectual Property

7.1.  The content of the website, including texts, graphics, logos, images and software, are the property of AnaDoreNatural and are protected by intellectual property laws.

7.2.  It is prohibited to copy, modify, distribute or use the materials and content contained on the website without prior permission. on AnaDoreNatural.com.

7.3.   All intellectual property rights regarding the information resources and content of the website are exercised by the Operator. They are protected by the Copyright and Related Rights Act and any use of content from the Website without the Operator's consent is a violation of the law, which may result in civil, administrative or criminal liability.

7.4.   When copying or reproducing information outside the permissible limits, as well as in any other violation of intellectual property rights on the Operator's resources, the Operator has the right to claim compensation for the direct and indirect damages suffered in full.

 

8.     Limitation of Liability

8.1.   The services of AnaDoreNatural.com are provided "as is" without any warranties, express or implied.

8.2. AnaDoreNatural.com is not liable for any damages caused by the use of the website or its related services.

8.3.   The Merchant is not liable for damages, including direct and indirect damages, including lost profits, that a user of the Website would incur under any circumstances related to the published content of the e-store and access to it. By using the e-shop at artpunch.net, users assume all risks associated with this, including any risk to end-user devices, software or data of users.

8.4.   To the extent that the content of the Website contains links to content positioned outside the same, the user is aware of the fact that the Operator has no control over the same and is not responsible for the consequences of activating links leading outside the Website.

8.5.  The Operator is not responsible for malicious actions by third parties to which the user could become a subject when using the Website on which the e-shop is located. The User uses AnaDoreNatural.com at his/her own risk.

8.6.   The Merchant is not liable for failure to perform or delay in performing its obligations caused by events beyond its control (Force Majeure and Force Majeure).

8.7.   In all other cases, the Merchant's liability is limited to a maximum of the value of the ordered and paid Goods.

 

9.     Other

9.1.   The Merchant reserves the right to change these Terms of Use at any time. The changes shall enter into force immediately upon their publication on the website.

10.  Applicable law, supervisory authority and dispute resolution

10.1.                  These terms and conditions, as well as all purchase contracts concluded in accordance with these terms and conditions, are governed by Bulgarian law. For all issues not regulated by these General Terms and Conditions, the provisions of the current legislation of the Republic of Bulgaria shall apply.

10.2.                   Compliance with the legal provisions for the protection of consumer rights is controlled by the Consumer Protection Commission:

Hotline: national telephone 0700 111 22

Address: Sofia 1000, Bulgaria, "Slaveykov" Sq. 4A, fl. 3, 4 and 6

Working hours: every weekday from 9:00 to 17:30

E-mail: info@kzp.bg

Website: http://www.kzp.bg/

10.3.                    Any dispute between the Merchant and the User may be resolved through negotiations. In case of impossibility of voluntary settlement of the dispute, the same shall be resolved by the  competent Bulgarian court in accordance with the procedure of the Civil Procedure Code.

 

11.  Identification of the trader and Contact information

“ ANADOR NATURAL “ Ltd. Tryavna / which in Latin is written “ ANADORE NATURAL „ Ltd./, with registered office and management address: Tryavna, Gabrovo region, ul. “ Patriarh Evtimii "  № 78

Contact phone: +359 885 036233

Contact email: contacts@anadorenatural.com

Manager: Anna Rumenova Ivanova

 

For questions regarding the Terms of Use, please contact us at contacts@anadorenatural.com. Our customer service center will be happy to answer any questions you may have.

 

Thank you for choosing AnaDore Natural!

 

According to the ZPA, we are obliged to provide you with Appendix No. 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4 - Standard form for exercising the right to withdraw from the contract. 

Appendix No. 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4 of the ZPA

 

 STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

 

 To  ANADORE NATURAL " Ltd. / which in Latin is written " ANADORE NATURAL " Ltd./, with registered office and management address: Tryavna, Gabrovo region, 78 Patriarch Evtimiy Str.

 

I hereby inform you that I withdraw from the contract concluded by me for the purchase of the following goods/services:

 

...........................................................

/product description/

The item was ordered on ......................

The item was received on ......................

/the date of receipt by the user is indicated/

 

................................................................................/user name/

Gr./s...................................................................... /user address/

 

...................                 sp;                        p;                       ;               .................................

 

/Date/                  bsp;                       bsp;                       nbsp;                /Signature of the user/